Adding a Microsoft / Office 365 email account to your Phone or Tablet
Microsoft / Office 365 is the most current platform for email. If you are reading this knowledgebase article, it is most likely your company/organisation email has been migrated from another provider to Microsoft 365. Please follow the below steps to get your company/organisation email configured and added to your mobile devices.
REMOVAL OF PREVIOUS EMAIL ACCOUNT - ONLY DO THIS STEP IF ACCOUNT ALREADY EXISTS
If you are trying to add an email account that is already configured on your device, we highly recommend you remove it. Your mobile device may get confused that a email account with the same email address already exists.
To remove an existing account, follow the steps below:
FIND ACCOUNT TO REMOVE
Open Microsoft Outlook app on your mobile device
Select the circle in the top left corner (usually has your photo or the first initial of your first name)
Select the settings icon, bottom left of the menu (image of a gear/cog)
Find your account:
APPLICATION OF PREFERENCE
Considering you are adding a Microsoft / Office 365 account to your mobile device, we recommend that you download and install the Microsoft Outlook app. Please go to the AppStore for Apple devices and PlayStore for Android device, then search/install for "Microsoft Outlook" in the relevant app/play stores.
SETUP OF MICROSOFT / OFFICE 365 EMAIL ACCOUNT
Setting up Microsoft / Office 365 on iOS/Android can be a little different. Sometimes Microsoft Outlook can detect that it is Microsoft/Office 365 and all you need to do is enter the username (which is your email address) and your password and you are done. Sometimes it wont even ask for a password, because the same email address is used for the Microsoft/Office 365 subscription and the subscription is already authenticated with the Microsoft authentication servers.
The only factor is 2FA/MFA. We recommend of you are asked for this step, to press "Ask Later", we have a knowledgebase article here on how to setup 2FA/MFA with the Microsoft Authenticator.
REMOVAL OF PREVIOUS EMAIL ACCOUNT - ONLY DO THIS STEP IF ACCOUNT ALREADY EXISTS
If you are trying to add an email account that is already configured on your device, we highly recommend you remove it. Your mobile device may get confused that a email account with the same email address already exists.
To remove an existing account, follow the steps below:
FIND ACCOUNT TO REMOVE
Open Microsoft Outlook app on your mobile device
Select the circle in the top left corner (usually has your photo or the first initial of your first name)
Select the settings icon, bottom left of the menu (image of a gear/cog)
Find your account:
APPLICATION OF PREFERENCE
Considering you are adding a Microsoft / Office 365 account to your mobile device, we recommend that you download and install the Microsoft Outlook app. Please go to the AppStore for Apple devices and PlayStore for Android device, then search/install for "Microsoft Outlook" in the relevant app/play stores.
SETUP OF MICROSOFT / OFFICE 365 EMAIL ACCOUNT
Setting up Microsoft / Office 365 on iOS/Android can be a little different. Sometimes Microsoft Outlook can detect that it is Microsoft/Office 365 and all you need to do is enter the username (which is your email address) and your password and you are done. Sometimes it wont even ask for a password, because the same email address is used for the Microsoft/Office 365 subscription and the subscription is already authenticated with the Microsoft authentication servers.
The only factor is 2FA/MFA. We recommend of you are asked for this step, to press "Ask Later", we have a knowledgebase article here on how to setup 2FA/MFA with the Microsoft Authenticator.
Updated on: 16/04/2024
Thank you!