Question 1

Adding a Microsoft / Office 365 email account to your Phone or Tablet

Accepted Answer

Microsoft / Office 365 is the most current platform for email. If you are reading this knowledgebase article, it is most likely your company/organisation email has been migrated from another provider to Microsoft 365. Please follow the below steps to get your company/organisation email configured and added to your mobile devices.

||| REMOVAL OF PREVIOUS EMAIL ACCOUNT - ONLY DO THIS STEP IF ACCOUNT ALREADY EXISTS If you are trying to add an email account that is already configured on your device, we highly recommend you remove it. Your mobile device may get confused that a email account with the same email address already exists.

To remove an existing account, follow the steps below:

FIND ACCOUNT TO REMOVE

Open Microsoft Outlook app on your mobile device
Select the circle in the top left corner (usually has your photo or the first initial of your first name)
Select the settings icon, bottom left of the menu (image of a gear/cog)
Find your account:

|| APPLICATION OF PREFERENCE Considering you are adding a Microsoft / Office 365 account to your mobile device, we recommend that you download and install the Microsoft Outlook app. Please go to the AppStore for Apple devices and PlayStore for Android device, then search/install for "Microsoft Outlook" in the relevant app/play stores.

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Question 2

How to modify a ring group

Accepted Answer

Ring groups are great to allow multiple handsets to be able to take/transfer calls. Usually the ring group consists of 3-5 phones that the inbound calls come in on.

When your phone system is setup, a ring group called "Main Ring Group" is created by vCloud and extension "000" (not emergency services number) is added to this group automatically.

You can add multiple extensions to the ring group, extensions are members. To modify the members in the ring group, follow these steps:

Log into your phone system management console, refer to article below:

Logging into PBX Management Console

Go to Ring Groups from the menu on the left
Click on the ring group "Main Ring Group", then select the Edit button

Once in the ring group settings, under the General section, there are some options you can modify, these are the Ring Strategy and Ring Time, see below:

Ring Strategy = Prioritised Hunt / Ring All Ring Time = in seconds

Scroll down to Group Members, then press the add button

Select the member yo

Question 3

Remote Support with a TeamViewer ID

Accepted Answer

Do you need support quickly and efficiently. At The Tech Support Experts we use the most common remote access tools so we can connect to your devices on and from any platform.

It's simple, just visit our support site, see below and scroll down to TeamViewer Downloads:

How to setup TeamViewer for Windows

How to setup TeamViewer for Mac

Once downloaded, install the software on your device, contact us on +61 3 9123 4580 and give us the following details from the Teamviewer software, see below:

Please give the TeamViewer ID and Password displayed in your window, not the one above. This is for display purposes only.

Once we connect we have control of your device and you can see what we are doing. To be safe, once we disconnect you can reboot your device and/or close TeamViewer and we can no longer get access to your device anymore.

Question 4

How to Setup Microsoft 365 Multi-Factor Authentication

Accepted Answer

In this article it will show you how to setup Microsoft 365's multi-factor authentication

Once your admin enables your organization, and your account, for multi-factor authentication (MFA) you have to set up your user account to use it. This should only take a minute or so.

By setting up MFA, you add an extra layer of security to your Microsoft 365 account sign-in. For example, you first enter your password and, when prompted, you also type a dynamically generated verification code provided by an authenticator app or sent to your phone.

| Step #1: Sign in to Microsoft 365 with your work or school account with your password like you normally do. After you choose Sign in, you'll be prompted for more information.

| Step #2: Choose Next.

| Step #3: The default authentication method is to use the free Microsoft Authenticator app. If you have it installed on your mobile device, select Next and follow the prompts to add this account. If you don't have it installed there is a link provided to download it.

||| Note: If you would rather use SMS messages sent to your phone instead, select I want to set up a different method. Microsoft 365 will ask for your mobile number, then send you an SMS message containing a 6-digit code to verify your device.

|| Tip: For a faster, and more secure, experience we recommend using an authenticator app rather

Question 5

FoxIT PDF Reader

Accepted Answer

FoxIT PDF Reader

Click Here: https://www.foxitsoftware.com/downloads/

Question 6

How to record and save a voicemail greeting message - Handset

Accepted Answer

Voicemail greeting messages can be recorded through your handset.

Press the 'envelope' button on the handset or dial '999'

Enter your personal identification number and press # (The personal identification number was included in your welcome email that was sent to you when your phone was provisioned. If you do not have this, please consult your systems administrator)
Press 9 for options
Press 8 to record a new greeting message
Press 0 to record your message
Press # once completed your message
Press 0 to save message
Hang up the handset
Your voicemail greeting message is now activated

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