Articles on: Remote Access Support

Teamviewer Remote control for Mac

Recent macOS versions require your permission for apps to provide remote control functionality (e.g., screen recording or mouse and keyboard control).

Without this permission, TeamViewer functionality may be restricted:

You may only see the TeamViewer app and the desktop background, but not other apps.
You may not be able to control the mouse and keyboard remotely.
You may not be able to use file transfer.

Note: TeamViewer cannot grant this access by itself, nor can it be granted remotely through a TeamViewer connection from another computer.

Review System Access

The following prompt appears the first time TeamViewer is open or any time when the permissions for the options have been revoked:

Hint: You can also open this dialogue by navigating to Help ➜ Check system access

Permissions Required

Screen Recording
Allows the remote user to view the macOS device in remote control sessions and meetings

Note: Screen Recording permission is not needed on macOS 10.14 Mojave.

Accessibility
Allows remote user access to the mouse and keyboard of the macOS device to allow control remotely

Full Disk Access
Allows the remote user to access files and folders on the macOS device for File Transfer

Granting access to macOS devices

In this example, we will use Accessibility. The steps for each setting are identical and can be replicated with ease.

Note: To manually access the three required permissions, please navigate to System Preferences ➜ Security & Privacy. The three required permissions will be named as they appear above.

Step # 1: In the Review System Access prompt, select Request Access… for Accessibility. A new pop-up will appear, prompting to Open System Preferences.

Step #2: This will automatically take you to the Accessibility **permissions in **Security & Privacy

Step #3: To edit permissions, click the padlock icon in the lower-left corner of the System Preferences window. When prompted, enter the Administrator account information for the macOS device to allow editing of the permissions.

Step #4: Once editing is allowed, the right side of the permissions will become editable. Check the box next to TeamViewer to grant access

Note: If TeamViewer_Desktop is seen here, please check the box for this as well.

Step #5: When done, click the **padlock **in the lower-left corner again to prevent further changes.

Once done for all three permissions are, the remote user will have access and control of the macOS device. These settings will also remain for all future connections.

The permission status can be reviewed under Help ➜ Check system access at any time.

Updated on: 16/04/2024

Was this article helpful?

Thank you!