How to transfer a call on your handset

Within the phone system, there are two ways you are able to transfer a call. Option 1 is to Blind Transfer. This means when you are transferring you will not speak to the person you are transferring the call to. Option 2 is to Send the transfer. This means you have the ability to speak to the person you are transferring the call to, advising them who is on the phone before you complete the transfer.

To transfer a call using your handset, follow these steps:

Answer the incoming call

Press either of the transfer buttons (located on the screen or located on the right of the keypad)



Dial the extension number of the person you would like to transfer the call to.

Option 1: Blind Transfer

Press the btransfer button



Hang up your handset

Option 2: Send Transfer

Press the send button



Dial the extension number of the person you would like to transfer the call to.

Talk to the person to let them know the call you are transferring them through

Then press the transfer button



Hang up your handset

Updated on: 16/04/2024