How to modify an existing extension for a new user

If you have a staff member leave and would like to re-use an extension, there is no need to delete the extension and re-create then reprovision again, follow these steps:

1. Log into your phone system management console, refer to article below:
   https://helpdesk.vcausupport.com/en-au/article/logging-into-vcloud-pbx-management-console/
   
2. Go to the extension tab in the left hand side menu bar.
   
   
   
3. Double click on the relevant extension number.
   
   
   
4. Change the User Information as needed (Firstname, Surname, Email Address and DID).
   
   
   
5. You will need to reprovision the handset again to down the new information. To reprovision refer to article below:
   https://helpdesk.vcausupport.com/en-au/article/how-to-reprovision-your-ip-phone-from-the-phone-system-management-console/
   
   __PLEASE NOTE: __
   You cannot change the extension number. If you need to do this, you will need to delete this extension and start again by provisioning the phone, refer to article
   https://helpdesk.vcausupport.com/en-au/article/how-to-provision-a-new-phone-through-vcloud-phone-system-management-console/

Updated on: 16/04/2024