Creating an extension for a new user to your vCloud Phone System
To create a new extension, follow these steps:
Log into your phone system management console, refer to article below:
Logging into PBX Management Console
If the menu bar is not open, click on the four line icon.
To create a new extension click the 'extension' tab in the menu bar on the last hand side of the portal
Add the new users information, including the new extension number (3 digits) to the relevant boxes and then press OK
Go to the options tab
Under restrictions 'deselect' - Disallow use of extension outside the LAN (Remote extensions using Direct SIP or STUN will be blocked)
Under troubleshooting (at the bottom of the page), 'select' - PBX Delivers Audio
Press OK
To finish this process you will need to provision the phone, refer to article below:
How to provision a new phone through 3CX Phone System Management Console
Log into your phone system management console, refer to article below:
Logging into PBX Management Console
If the menu bar is not open, click on the four line icon.
To create a new extension click the 'extension' tab in the menu bar on the last hand side of the portal
Add the new users information, including the new extension number (3 digits) to the relevant boxes and then press OK
Go to the options tab
Under restrictions 'deselect' - Disallow use of extension outside the LAN (Remote extensions using Direct SIP or STUN will be blocked)
Under troubleshooting (at the bottom of the page), 'select' - PBX Delivers Audio
Press OK
To finish this process you will need to provision the phone, refer to article below:
How to provision a new phone through 3CX Phone System Management Console
Updated on: 25/04/2024
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