> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.ttse.online/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Remote Support with a TeamViewer ID


Do you need support quickly and efficiently. At The Tech Support Experts we use the most common remote access tools so we can connect to your devices on and from any platform.  
  
It's simple, just visit our support site, see below and scroll down to TeamViewer Downloads: 

[How to setup TeamViewer for Windows](/en/article/how-to-setup-teamviewer-for-windows-1iw5gml/)


[How to setup TeamViewer for Mac](/en/article/how-to-setup-teamviewer-for-mac-7tnlby/)

  
Once downloaded, install the software on your device, contact us on +61 3 9123 4580 and give us the following details from the Teamviewer software, see below:  
  
  
![](https://storage.crisp.chat/users/helpdesk/website/78ba763ba64f1400/8a2331cc-c02f-4c6f-bacb-276a66_127nly7.png)  
  
Please give the TeamViewer ID and Password displayed in your window, not the one above. This is for display purposes only.  
  
Once we connect we have control of your device and you can see what we are doing. To be safe, once we disconnect you can reboot your device and/or close TeamViewer and we can no longer get access to your device anymore.