> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.ttse.online/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to put a call on hold

To put a call on hold, follow these steps:

1. Answer the call

2. Press the hold button (on the handset display or using the button right of the keypad)

![](https://storage.crisp.chat/users/helpdesk/website/043b9ab8-a8fe-47d6-b600-a57b3c98321c/ad5fba19-4a04-4c48-84e9-37d27012706e.png)

3. To resume the call, press the resume button

![](https://storage.crisp.chat/users/helpdesk/website/043b9ab8-a8fe-47d6-b600-a57b3c98321c/e2159b64-5ec3-4b5e-9112-0f56d92b1385.jpg)

4. Proceed with the phone call as usual.